The NSFAS toll-free number is 08000 67327. For general enquiries, email info@nsfas.org.za. You can also reach NSFAS on WhatsApp at +27 63 093 5671 or dial USSD *120*67327# from your cellphone.
NSFAS Phone Number, WhatsApp & USSD
| Channel | Contact |
|---|---|
| Toll-free number | 08000 67327 |
| +27 63 093 5671 | |
| USSD | *120*67327# |
The toll-free number means you will not be charged for the call from a South African landline or cellphone.
NSFAS Email Addresses
NSFAS uses different email addresses depending on the type of query:
| Purpose | |
|---|---|
| General enquiries | info@nsfas.org.za |
| Payment and balance queries | collections@nsfas.org.za |
| Fraud and ethics reporting | speakup@nsfas.org.za |
| Outreach and events | outreach@nsfas.org.za |
| Media enquiries | media@nsfas.org.za |
All email addresses are listed on the NSFAS official contact page.
NSFAS requires that legal documentation is submitted through info@nsfas.org.za specifically — documents sent through other channels will not be processed.
NSFAS Office Address
NSFAS head office is in Cape Town, Western Cape:
The Halyard
4 Christiaan Barnard Street
Cape Town City Centre
Cape Town, 8001
NSFAS does not publish walk-in office hours on their website. Contact them by phone or email before visiting.
NSFAS Social Media
| Platform | Handle / Page |
|---|---|
| Twitter / X | @myNSFAS |
| National Student Financial Aid Scheme | |
| @mynsfas | |
| YouTube | NSFAS YouTube channel |
All social media handles are listed on nsfas.org.za. NSFAS warns students to contact them through official channels only and not to share personal details with unverified accounts.
myNSFAS Online Portal
You can manage your NSFAS application, check your funding status, and update your banking details through the myNSFAS portal at my.nsfas.org.za. For a full overview of how NSFAS works, see our NSFAS guide.
Tips for Getting Through to NSFAS
- Have your ID number ready — NSFAS identifies you by your South African ID number on all channels.
- Use WhatsApp or USSD for simple queries — the toll-free line is often busy during peak periods (January–March application season and allowance payment dates).
- Email for documentation — if you need to send supporting documents, email is the only accepted channel.
- Check myNSFAS first — many queries (status checks, balance, banking details) can be resolved through the myNSFAS portal without waiting on hold.
FAQ
What is the NSFAS phone number?
Call 08000 67327 (toll-free) or WhatsApp +27 63 093 5671.
What is the NSFAS email address?
General enquiries: info@nsfas.org.za. Payment queries: collections@nsfas.org.za.
Where is the NSFAS office?
The Halyard, 4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8001.
What are NSFAS office hours?
Not published on their website — phone or email before visiting.
How do I report NSFAS fraud?
Email speakup@nsfas.org.za.
